Quality Policy

It is the policy of Cogent to:

• give satisfaction to all of our customers and other stakeholders and interested parties whenever possible, meeting and exceeding their expectations;
• comply with all legal requirements, codes of practice and all other requirements applicable to our activities;
• provide all the resources such as equipment, trained and competent staff and any other requirements to enable these objectives to be met;
• ensure that all employees are made aware of their individual obligations in respect of this quality policy;
• maintain a management system that will achieve these objectives and seek continual improvement in the effectiveness and performance of our management system based on “risk”.

This quality policy provides a framework for setting, monitoring, reviewing and achieving our objectives, programmes and targets.

Customer service is an essential part of the quality process and to ensure this is fulfilled, all employees receive training to ensure awareness and understanding of quality and its impact on customer service.

To ensure the company maintains its awareness for continuous improvement, the quality system is regularly reviewed by the Partners to ensure it remains appropriate and suitable to our business.

The Quality System is subject to both internal and external annual audits.